Terms and Conditions
Last Updated: 29 June 2026
AGREEMENT TO OUR LEGAL TERMS
We are Diego Devoto, trading as Standout Local, ABN 48 151 204 733 ("Standout Local," "we," "us," or "our"), based in Ballarat, Victoria, Australia.
We operate the website https://standoutlocal.com.au (the "Site"), as well as any related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").
Standout Local is a reputation management and digital marketing service designed to help Australian businesses gather, monitor, and respond to customer reviews. Our Services may include:
Automated review requests — sending SMS and email invitations to your customers prompting them to leave reviews on Google and other review platforms
Reputation monitoring — tracking reviews and brand mentions across multiple platforms with reporting dashboards
Professional review responses — responding to reviews on your behalf
Repurposing reviews — turning positive reviews into shareable content
System integrations — connecting with your CRM, Google Business Profile, and other systems
You can contact us at [email protected].
These Legal Terms form a legally binding agreement between you (whether personally or on behalf of a business) and Standout Local, concerning your access to and use of the Services. By accessing the Services, you confirm you have read, understood, and agreed to be bound by these Legal Terms. If you do not agree, you must not use the Services.
We may make changes to these Legal Terms at any time. We will alert you by updating the "Last Updated" date. Continued use of the Services after changes are posted means you accept them.
The Services are intended for users aged 18 or over.
TABLE OF CONTENTS
Our Services
Intellectual Property Rights
User Representations
User Registration
Fees and Payment
Subscriptions
Prohibited Activities
Client Submissions and Contributions
Marketing and Publicity Rights
Social Media and Third-Party Accounts
Third-Party Websites and Content
Services Management
Privacy Policy
Term and Termination
Modifications and Interruptions
Governing Law
Dispute Resolution
Corrections
Consumer Guarantees and Disclaimers
Limitation of Liability
Indemnification
Client Data
Electronic Communications and Signatures
SMS Text Messaging
Scope of Services
Client Responsibilities
Messaging Content and Automation
Data Use and Storage
Service Limitations and No Guarantees
Termination and Suspension
Indemnification for Consent and Compliance
Miscellaneous
Definitions
Contact Us
1. OUR SERVICES
The Services are intended for use within Australia. Persons who access the Services from outside Australia do so on their own initiative and are responsible for compliance with local laws.
2. INTELLECTUAL PROPERTY RIGHTS
We own or are licensed to use all intellectual property rights in our Services, including source code, databases, software, website designs, text, graphics, and the Standout Local name and logo (the "Marks").
Subject to your compliance with these Legal Terms, we grant you a non-exclusive, non-transferable, revocable licence to access the Services and use the content within them for your internal business purpose only.
You must not copy, reproduce, republish, distribute, sell, or otherwise exploit any part of the Services or our Marks for commercial purposes without our written permission.
Any breach of these intellectual property rights will constitute a material breach of these Legal Terms and your right to use the Services will terminate immediately.
3. USER REPRESENTATIONS
By using the Services, you represent and warrant that: (1) all registration information you submit is true, accurate, current, and complete; (2) you will maintain the accuracy of that information; (3) you have the legal capacity to enter into this agreement; (4) you are at least 18 years of age; (5) you will not access the Services through automated means; (6) you will not use the Services for any illegal or unauthorised purpose; and (7) your use of the Services will not violate any applicable law or regulation.
4. USER REGISTRATION
You may be required to register to use the Services. You agree to keep your password confidential and are responsible for all use of your account.
5. FEES AND PAYMENT
Subscriptions start from AUD $149 per month. All fees are in Australian Dollars and inclusive of GST where applicable.
Payments are processed by Stripe. By providing payment information, you authorise us to charge your nominated payment method on a recurring basis for the applicable subscription fees.
Standard SMS and email delivery costs associated with sending review requests are included in your subscription fee.
We may change our prices from time to time and will provide reasonable notice in advance of any change taking effect.
We reserve the right to refuse or cancel any order at our discretion.
6. SUBSCRIPTIONS
Free Trial
We may offer a free trial period that includes a set number of complimentary review requests (currently 20). At the end of the trial, your subscription will continue and be billed unless cancelled.
Billing and Renewal
Subscriptions are month-to-month with no minimum term or lock-in contract. Your subscription will automatically renew at the end of each monthly billing cycle unless cancelled.
Cancellation
You can cancel your subscription at any time through your account or by emailing [email protected]. Cancellation will take effect at the end of your current paid billing month. You will continue to have access to the Services until the end of that period.
Refunds
Fees paid for the current billing month are non-refundable. This does not affect your rights under the Australian Consumer Law, which are not excluded by these Legal Terms (see Section 19).
7. PROHIBITED ACTIVITIES
You agree not to:
Systematically retrieve data from the Services to create a database, compilation, or directory without our written permission
Mislead or defraud us or other users
Circumvent or interfere with security features of the Services
Disparage or harm us or the Services
Use information from the Services to harass, abuse, or harm another person
Use the Services in a way inconsistent with applicable laws (including the Spam Act 2003 (Cth) and Privacy Act 1988 (Cth))
Engage in unauthorised framing or linking to the Services
Upload viruses, malware, or other harmful material
Use automated systems, bots, scrapers, or data mining tools on the Services
Attempt to impersonate another user or person
Interfere with or disrupt the Services
Harass or threaten our employees or agents
Reverse engineer, decompile, or disassemble any of our software
Use the Services to compete with us
Sell or transfer your account
8. CLIENT SUBMISSIONS AND CONTRIBUTIONS
If you send us feedback, suggestions, or other information about the Services ("Submissions"), you agree we may use those Submissions for any purpose without acknowledgement or compensation to you.
If you post or upload content through the Services ("Contributions"), you grant us a non-exclusive, royalty-free, worldwide licence to use that content for the purpose of providing the Services.
You warrant that your Contributions:
Are accurate and not misleading
Do not infringe any third party's rights, including intellectual property rights
Are not unlawful, defamatory, obscene, threatening, or otherwise objectionable
Do not include any material you do not have the right to use
We reserve the right to remove or edit Contributions at any time, in our reasonable discretion.
9. MARKETING AND PUBLICITY RIGHTS
You grant Standout Local permission to use your business name, logo, trade marks, publicly available reviews and testimonials, and general performance results obtained through the Services for marketing and promotional purposes. This may include website case studies, marketing materials, advertisements, presentations, and social media content.
If you prefer not to have your business included in marketing materials, contact us at [email protected] and we will make reasonable efforts to honour the request going forward.
10. SOCIAL MEDIA AND THIRD-PARTY ACCOUNTS
You may link your account with third-party services (such as Google Business Profile, Facebook, or your CRM). By doing so, you authorise us to access and use those accounts for the purpose of delivering the Services.
You represent that you are entitled to grant us this access and that doing so does not breach the terms of those third-party services. Your relationship with third-party providers is governed by your own agreements with them. We are not responsible for any third-party content.
11. THIRD-PARTY WEBSITES AND CONTENT
The Services may contain links to third-party websites or content. We do not endorse or take responsibility for third-party websites or content, and you access them at your own risk. Your use of any third-party website is governed by that website's own terms and privacy policy.
12. SERVICES MANAGEMENT
We reserve the right (but not the obligation) to monitor the Services for breaches of these Legal Terms, take legal action against anyone who breaches them, restrict or remove any of your Contributions, and otherwise manage the Services as we see fit.
13. PRIVACY POLICY
We care about data privacy. Please review our Privacy Policy at https://standoutlocal.com.au/privacy-policy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms.
14. TERM AND TERMINATION
These Legal Terms remain in effect while you use the Services. We reserve the right to deny access to the Services to any person for any reason, including for breach of these Legal Terms or applicable law. If we terminate or suspend your account, you must not register a new account under your own or another name.
15. MODIFICATIONS AND INTERRUPTIONS
We may change, modify, or remove parts of the Services at any time without notice. We cannot guarantee the Services will be available at all times and may experience downtime due to maintenance, technical issues, or events beyond our control. We will not be liable for any loss caused by your inability to access the Services during downtime, except to the extent required by the Australian Consumer Law.
16. GOVERNING LAW
These Legal Terms and your use of the Services are governed by the laws of the State of Victoria, Australia.
17. DISPUTE RESOLUTION
Informal Resolution
Before commencing any formal proceedings, the parties agree to attempt to resolve any dispute by good-faith negotiation. Either party may notify the other in writing of a dispute, and the parties will work towards a resolution for at least 30 days before either party takes further action.
Court Proceedings
If a dispute cannot be resolved by negotiation, you and Standout Local agree to submit to the exclusive jurisdiction of the courts of Victoria, Australia, and the courts of appeal from them.
Injunctive Relief
Despite the above, we may seek injunctive or other equitable relief in any court of competent jurisdiction to protect our intellectual property or confidential information.
18. CORRECTIONS
There may be information on the Services that contains typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors and update information at any time without prior notice.
19. CONSUMER GUARANTEES AND DISCLAIMERS
Nothing in these Legal Terms excludes, restricts, or modifies any guarantee, right, or remedy that you may have under the Competition and Consumer Act 2010 (Cth) (including the Australian Consumer Law) or any other law that cannot be lawfully excluded, restricted, or modified.
To the maximum extent permitted by law, and subject to your rights under the Australian Consumer Law:
The Services are provided on an "as is" and "as available" basis
We make no warranties or representations about the accuracy, completeness, reliability, or timeliness of the Services
We do not warrant that the Services will be uninterrupted, error-free, or free from viruses or other harmful components
We are not responsible for any third-party content, third-party websites, or third-party platforms accessed through or referenced by the Services
Where our Services are supplied to you as a consumer under the Australian Consumer Law and we breach a consumer guarantee that cannot be excluded, our liability is limited (to the extent permitted) to:
The resupply of the Services, or
Payment of the cost of having the Services resupplied
20. LIMITATION OF LIABILITY
Subject to Section 19 (Consumer Guarantees), and to the maximum extent permitted by law:
Neither party will be liable for any indirect, consequential, special, or punitive damages, including loss of profits, loss of revenue, loss of business opportunity, loss of goodwill, or loss of data, arising from your use of the Services
Our total aggregate liability to you for any cause whatsoever, regardless of the form of action, is limited to the total amount paid by you to us in the three (3) months prior to the event giving rise to the claim
21. INDEMNIFICATION
You agree to defend, indemnify, and hold harmless Standout Local from any loss, damage, liability, claim, or demand (including reasonable legal fees) made by any third party arising out of or relating to:
Your Contributions
Your use of the Services
Your breach of these Legal Terms
Your breach of any representations and warranties in these Legal Terms
Your violation of the rights of a third party (including intellectual property and privacy rights)
Any breach of applicable law in your use of the Services
We reserve the right to assume the exclusive defence and control of any matter for which you are required to indemnify us.
22. CLIENT DATA
We will maintain data that you transmit to the Services for the purpose of providing the Services. Although we perform routine backups, you are solely responsible for your data. You agree that we have no liability for any loss or corruption of your data, except to the extent caused by our gross negligence or wilful misconduct, or as required by the Australian Consumer Law.
23. ELECTRONIC COMMUNICATIONS AND SIGNATURES
Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receiving communications from us electronically and agree that all electronic agreements, notices, and other communications satisfy any legal requirement that such communications be in writing.
You agree to the use of electronic signatures, contracts, and records for any transactions related to the Services.
24. SMS TEXT MESSAGING
Opting Out
If you (or one of your End Customers) no longer wish to receive SMS messages, simply reply STOP to any message.
Message and Data Rates
Standard SMS and email delivery costs to your End Customers are included in your subscription. Carrier-imposed message and data rates may apply to messages received by End Customers, depending on their mobile plan.
Support
For questions about SMS communications, email [email protected].
Spam Act Compliance
All commercial electronic messages sent through the Services will identify the sender and include a functional unsubscribe mechanism, in accordance with the Spam Act 2003 (Cth).
25. SCOPE OF SERVICES
Review Request Communications
We will, on your behalf, send out review request communications to your End Customers via SMS, email, or other electronic methods. These messages will reference your business as the sender.
Review Responses
Where included in your plan, we will respond to reviews on your behalf in a manner consistent with your brand and our standard guidelines. We do not guarantee that any specific review will be removed or modified.
Integrations
We may integrate with third-party platforms such as Google Business Profile, social media, and CRM systems to streamline the review request process. You authorise us to connect to and use those systems for the purpose of providing the Services.
Default Messaging Preferences
We provide pre-approved message scripts and a recommended messaging cadence (initial request plus reminders). These defaults will be used unless you customise them through your account.
26. CLIENT RESPONSIBILITIES
Consent of End Customers
You must have express consent from each End Customer before we send them any SMS or email on your behalf. Before uploading or providing any End Customer contact information, you must have obtained all consents required under the Spam Act 2003 (Cth), the Privacy Act 1988 (Cth), and any other applicable laws.
If an End Customer revokes consent or opts out, you must update your settings or notify us so that further communications cease.
Compliance with Privacy Laws
You are responsible for complying with all applicable privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles. You must provide any required privacy notices to your End Customers and, where required, obtain consent for the collection and use of their personal information (including sharing it with us for the purpose of sending review requests).
Accurate and Lawful Data
You are responsible for the accuracy, quality, and legality of the End Customer information you provide. You must not provide data that has been collected unlawfully or send communications to anyone on a do-not-contact list.
Maintaining Integrations
If you connect third-party accounts (Google, Facebook, CRM, etc.), you are responsible for keeping those connections active and credentials up to date. We are not liable for service interruptions caused by disconnected or broken integrations.
Regulatory Compliance
It is your duty to ensure your use of the Services complies with all applicable laws. We strongly recommend you obtain your own legal advice where needed.
27. MESSAGING CONTENT AND AUTOMATION
By using the Services, you authorise Standout Local to send SMS, email, and other electronic communications to your End Customers on your behalf, referencing your business.
You are responsible for the content of all messages, whether you use our default scripts or customise them. You acknowledge that we act as a neutral transmitter of your messages and are not liable for the content or outcomes of those messages.
Our platform will make reasonable efforts to honour standard opt-out requests (e.g. "STOP" replies and email unsubscribes). However, the ultimate responsibility for honouring opt-outs and not re-contacting unsubscribed individuals lies with you.
28. DATA USE AND STORAGE
We store your account data and related information for as long as reasonably necessary to provide the Services, comply with legal obligations, and maintain legitimate business interests.
When you cancel your account, we may retain your data for a period of time to allow for reactivation, in backups, and to meet legal obligations. You may request permanent deletion of your data by writing to [email protected]. We will take reasonable steps to delete or anonymise the data in accordance with applicable laws and our retention policies.
For details, see our Privacy Policy.
29. SERVICE LIMITATIONS AND NO GUARANTEES
No Guarantee of Outcomes
You acknowledge that we do not and cannot guarantee specific results from the Services. We make no promise regarding the number of reviews you will receive, their content or rating, or any improvement in your online reputation or business performance. End Customers retain full discretion over whether and how to respond to a review request.
No Review Gating
We do not filter which End Customers receive review requests based on likely sentiment. You should be prepared to receive honest feedback, which may be positive or negative.
Service Availability
While we aim to provide a reliable Service, we do not guarantee uninterrupted or error-free operation. The Service may be affected by third-party systems (carriers, email providers, Google APIs) outside our control.
Third-Party Platform Changes
If a third-party platform (such as Google or Facebook) changes its policies, APIs, or availability in a way that affects the Services, we are not responsible for any resulting limitation.
30. TERMINATION AND SUSPENSION
Termination by You
You may cancel your subscription at any time as described in Section 6. Effective at the end of your current paid billing month.
Termination or Suspension by Us
We may suspend or terminate your access to the Services if:
You breach any material term of these Legal Terms
You are using the Services in a way that violates applicable law
Your use of the Services poses a security risk to the platform or third parties
You are abusing the Service (e.g., sending unreasonable message volume)
Required by law or government authorities
We will generally provide notice of suspension or termination, except in urgent cases (such as security threats or unlawful activity), where we may suspend access immediately.
Effect of Termination
On termination, your right to access and use the Services ceases. We will stop further communications to End Customers on your behalf. You should export any data you wish to retain before termination takes effect.
No Refunds on Termination for Cause
If we terminate your account due to a breach of these Legal Terms, you are not entitled to a refund of fees paid for the remainder of any prepaid period.
Survival
The provisions of these Legal Terms which by their nature should survive termination (such as indemnification, liability limits, governing law, and accrued payment obligations) will continue in effect.
31. INDEMNIFICATION FOR CONSENT AND COMPLIANCE
You represent and warrant that you will only provide us with contact information of individuals who have given express prior consent to receive electronic communications, as required by the Spam Act 2003 (Cth), the Privacy Act 1988 (Cth), and any other applicable law.
You agree to defend, indemnify, and hold harmless Standout Local from any and all claims, actions, liabilities, losses, damages, penalties, costs, and expenses (including reasonable legal fees) arising out of:
Lack of consent — providing contact information for individuals who have not consented to receive communications
Opt-out violations — sending messages via our Service to individuals who have opted out or withdrawn consent
Privacy or spam law breaches — any allegation that messages sent via our Service violate the Spam Act 2003, the Privacy Act 1988, or any other applicable law
Misuse of the Service by you or anyone using your account
This indemnity survives termination of these Legal Terms.
32. MISCELLANEOUS
Modifications to Terms
We may modify these Legal Terms at any time. We will provide reasonable notice of material changes by email to the address on your account or by posting a notice within the Service. Continued use of the Service after the effective date of the updated Terms constitutes acceptance.
Entire Agreement
These Legal Terms, together with our Privacy Policy and any other documents incorporated by reference, constitute the entire agreement between you and Standout Local regarding the Services and supersede all prior agreements.
Severability
If any provision of these Legal Terms is held to be invalid or unenforceable, that provision will be modified to the minimum extent necessary or severed. The remaining provisions will continue in full force and effect.
No Waiver
A failure or delay by either party in exercising any right does not operate as a waiver of that right.
Assignment
You may not assign or transfer your rights under these Legal Terms without our written consent. We may assign our rights and obligations to an affiliate or in connection with a merger, acquisition, or sale of our business.
Relationship of Parties
The parties are independent contractors. Nothing in these Legal Terms creates a partnership, joint venture, franchise, employment, or agency relationship.
Force Majeure
We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, government action, war, civil unrest, strikes, internet or telecommunications outages, power failures, fire, and epidemics or pandemics.
Third-Party Beneficiaries
These Legal Terms are entered into solely between you and Standout Local. No third party (including End Customers) has any rights, benefits, or remedies under these Legal Terms.
Notices
Notices to you will be sent to the email address on your account. Notices to us should be sent to [email protected].
33. DEFINITIONS
Standout Local (also "Company," "we," "us," "our"): Luciano Devoto, trading as Standout Local (ABN 48 151 204 733), the provider of the Services.
Client (also "you"): The business or individual that has subscribed to use the Services.
End Customer: An individual or entity who is a customer of the Client, and whose contact information is provided to Standout Local for the purpose of sending review requests on the Client's behalf.
Services: The review request, review response, monitoring, and reputation management services provided by Standout Local under these Legal Terms, including all software, websites, and integrations through which the Service is delivered.
Google Business Profile: Google's service for managing online business listings and reviews.
CRM System: A third-party customer relationship management software used by the Client.
Applicable Laws: All laws applicable to the Client, Standout Local, and the handling of End Customer data and communications under these Legal Terms, including the Privacy Act 1988 (Cth), the Spam Act 2003 (Cth), the Australian Consumer Law, and the Competition and Consumer Act 2010 (Cth).
34. CONTACT US
For questions or complaints about these Legal Terms or the Services, contact us at:
Diego Devoto, trading as Standout Local ABN 48 151 204 733 Ballarat, Victoria 3350 Email: [email protected]
